Kwaku Debrah, Partner, speaks to Simon Brown on the MoneywebNOW podcast on the profitability challenges facing South African banks and ways to address them. Debrah’s insights focus on the importance of cost efficiency and operational effectiveness for achieving profitability.

He outlines the need for a collaborative, data-driven approach for cost optimisation. One that involves stakeholders buy-in at every level to ensure transparency and accountability in a way that balances client experience and cost reduction to reach profitability.