Business challenge
Our client wanted to assess both EBITDA potential in the existing business, and the potential in further international expansion.
A multinational healthcare business.
The target had multiple patient touchpoints but limited business integration within the country, and little cross‑country sharing of knowledge or back‑office services.
Business impact
~0%
of EBITDA opportunity on revenue by increasing in-system referrals and improving corporate managed care offering
~0%
of EBITDA opportunity on cost through optimising in-clinic support to maximise doctor productivity and automating/centralising back office
How we helped
- Interview management and experts in each country
- Gain insight by mystery shopping services of the target and their competitors
- Assess uplift potential in existing businesses against internal and external benchmarks
- Analyse and prioritise international growth options across 11 target countries
Key Takeaway
- Integrating services can generate outsize returns, justifying the effort
- Bottlenecks exist in every process – focus on the high‑value ones first (in this case ‑ administration overhead for doctors)